Frequently Asked Questions

What veterinary care & treatment can you provide at home?
What if my pet requires further investigation, treatment or surgery?

We have a fully equipped operating veterinary clinic with in house blood testing, surgery suite, dental equipment and hospitalisation. We can also transport your pet to and from our hospital. Click here to know more about our clinic.

What happens if it’s late at night and suddenly my pet becomes really unwell?

In this situation, you should contact one of our emergency partners. Click here for more information.

We are now sadly considering euthanasia for our beloved pet. Do you do this at our home and what’s involved?

Euthanasia of your pet is probably the most difficult decision you will have to make for your pet, even when you know it is the right decision.

Being able to remain at home with your beloved pet in familiar and comfortable surroundings will make the situation less stressful and ease the process a little for you and your pet. You will be able to have all the support around you that you need. Wet Noses will facilitate the process in the most sensitive way for you and your pet and if you would like any special requirements, these can be arranged.

Wet Noses will take care of everything so you can concentrate on just being with your pet at this most significant time in their life.

Can you help me with post euthanasia options and support?

We are more than happy to assist with the co-ordination of cremation or funeral services, to ensure your pet is remembered in the way they deserve.

We are here to support you through this sad and difficult time, so please don’t hesitate to call us if you need to talk – 1300 851020.

Read more about our at home euthanasia services here

I won’t be able to be home at all but I’d still love you to see my pets. Can we leave you a key?

Unfortunately we are not able to enter your property if you are not in attendance.  If you are not going to be able to make your scheduled appointment, please call us immediately.  We will do our best to re-schedule at a time that better suits.

Please refer to our cancellation policy for more information.

Can you help me keep on track of all of our injections and can you remind us about appointments?

Yes – we can certainly schedule regular check ups and vaccinations as part of the wellness program for your pet.

Wet Noses will always organise reminders for any procedures or health checks and vaccinations that your pet needs so you need not worry about forgetting to keep up to date with your pet’s general health care.

What areas do you travel to?

Wet Noses is a Gold Coast based Mobile Vet service delivering exceptional veterinary care in the comfort of your own home. We give your pets the attention they deserve at a time that suits you.

Here’s a list of suburbs we service, but feel free to double-check with us if you’re unsure.

Advancetown, Arundel, Ashmore, Austinville, Banora Point, Benowa, Benowa Waters, Biggera Waters, Bilambil, Bilambil Heights, Bilinga, Bogangar, Bonogin, Broadbeach, Broadbeach Waters, Bundall, Burleigh, Burleigh Heads, Burleigh Waters, Cabarita Beach, Carool, Carrara, Casuarina, Chinderah, Clagiraba, Clear Island Waters, Clothiers Creek, Cobaki, Condong, Coolangatta, Coombabah, Coomera, Cudgen, Currumbin, Currumbin Valley, Currumbin Waters, Duranbah, Elanora, Fingal Head, Gaven, Gilston, Guanaba, Hastings Point, Helensvale, Highland Park, Hollywell, Hope Island, Isle of Capri, Isle of Sorrento, Kingscliff, Kingsholme, Kirra, Labrador, Main Beach, Maudsland, Mermaid, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mount Nathan, Mudgeeraba, Nerang, Neranwood, Nobby Beach, Norwell, Ormeau, Ormeau Hills, Oxenford, Pacific Pines, Palm Beach, Paradise Point, Paradise Waters, Parkwood, Piggabean, Pimpama, Pottsville, Reedy Creek, Robina, Runaway Bay, Sanctuary Cove, Sorrento, Southport, Sovereign Islands, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Terranora, Tugun, Tumbulgum, Tweed Heads, Tweed Heads South, Tweed Heads West, Upper Coomera, Varsity Lakes, Willow Vale, Wongawallan, Worongary.

My pet records are currently with another vet - are you able to access these?

Yes.  With one quick phone call, we can organise to have your pet’s records electronically sent to us.  Wet Noses Mobile Vet uses a world-class animal and practice management system, in line with what leading Vet Clinics would be using.

Do you keep full records and retain a history of all consultations and treatments?

Yes.  Wet Noses Mobile Vet uses a world-class animal and practice management system, in line with what leading Vet Clinics would be using.  We are able to access your pet records from any location, at any time.

Do you offer specialty care?

Some conditions greatly benefit from seeing a Veterinary Specialist and we will always advise referral when appropriate.  Wet Noses can conduct follow-up care and monitoring at home to simplify your pet’s recovery.

What are the mobile service hours?

Opening Hours

Mon-Fri: 8am-5pm
Sat: 8am-1pm
Sun: Closed
Public Holidays: Closed

We see patients by appointment only. Please call us at 1300 851 020 to make an appointment.

What forms of payment do you accept?

Wet Noses accepts payment via EFTPOS (Major Debit and Credit Cards).

We do not accept Cheques, Cash, American Express or Diners Club.

Please note, full payment is required at the end of your appointment.

Can I make part-payments?

No, payment in full is required at the time of service.

Why is seeing a Mobile Vet better than taking my vet to a local clinic?

It’s clearly a personal choice, and both options will offer the treatment and assistance you need.

For more information on why you should choose a Mobile Vet, click here.

How do I schedule an appointment?

We see patients by appointment only. Please call us at 1300 851 020 to make an appointment.

You can also fill in our contact form.

Will you come to my house for just one pet?

Absolutely! While multi-pet households find our services especially convenient, we are happy to provide veterinary services for any client – whether they have 1 pet or 10 pets!

We don’t charge our full consultation rate for the second (third or fourth!) pets, we have a special rate for multiple pets.  Just ask when you call and we will explain this in detail to you.

What is your cancellation policy?

Wet Noses will confirm your booking on the day prior. Please call us immediately if you are not able to make your scheduled appointment. 24 hours notice of cancellation is requested, but we also understand that last minute circumstances may change.

Should we arrive at your property and nobody is home, we will attempt to contact you. If the appointment does not go ahead, we will add a $55 inc GST cancellation fee to your next booking. You will be advised of this cancellation surcharge when you re-book.

Can you process my Pet Insurance Claim?

Yes. We provide a quick and efficient eClaims processing service (for participating insurance companies) to allow you to receive the benefits soon after your consult. Simply provide us with your claim form at the time of your consult, and we will do the rest.

If my Pet needs to be referred for Specialist treatment, do you provide the Specialist with the relevant information and Pet history?

Yes.  Our world-class animal and practice management system ensures that everyone responsible for the care of your Pet, will have current, accurate information along with the full history as relevant.

I had Dr Amanda come and see my cat Sox recently who had a very sore leg that was weeping badly. She was so lovely to him and I loved the fact that we did not have the stress of having to travel in the car with him. Happy to report that all is back to normal and we have a happy cat again. Cannot recommend this wonderful service enough. Do yourself a favour, take the stress out of the normal vet visits and use Wet Noses………thanks Dr Amanda

Gill

Hope Island

Proudly servicing the Gold Coast and Surrounds

Opening Hours

Mon-Fri: 8am-5pm
Sat: 8am-1pm
Sun: Closed
Public Holidays: Closed

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